We have a simple refund & returns policy:

1. If you aren't 100% satisfied with your purchase, you can return any item within 30 days from ordering, and get a full refund or exchange the product for another one or a similar product.
2. If your package goes missing in the post and has not been delivered after 10 days from the date of ordering, we are more than happy to process a full refund for the order.
3. If your order is showing as delivered but isn't with you yet, please get in touch within 10 days max so this can be looked into. Missing orders can only have a claims ticket raised with 14 days of despatch.

How do I return an item?

Firstly, make sure your order is eligible to be returned by asking yourself these three questions:

1. Did you buy it from Ace Disc Golf?
2. Is your purchase unused?
3. Is it in the same condition that you received it with tags un-removed and the product is in its original packaging?

If you answer yes to all three, then follow the below steps to get your purchase refunded.

For all returns you just need to send your order back to our warehouse:

Ace Disc Golf Returns
Bridge St,
Clay Cross,
Chesterfield
S45 9NU
United Kingdom

Once we've receive, inspected and approved your return, we will issue you your refund or replacement. Shipping isn't part of this refund as shipping would have already taken place. 

Your refund will be automatically applied to your original payment method, it can take up to 5 working days for your refund to appear in your bank account.

You may be required to pay for your return postage, please do consider tracked postage as we cannot guarantee we will receive packages that are not tracked which can lead to yourself not getting refunded for the goods you want to return.

We will keep you up to date via email on your Refund Process.

#BeAwesome